Welcome to KonceptMasters. By using our website (konceptmasters.ca) and tutoring services, you agree to the following terms and conditions.
1. Services
KonceptMasters provides personalized tutoring services in Mathematics, Physics, Chemistry, and Science for students in Grades 8-12 and at the university level. Sessions are conducted online via Zoom or Google Meet, and in-person where available.
2. Booking and Scheduling
Sessions are scheduled by mutual agreement between the tutor and the student/parent.
A free initial consultation is available to assess fit and learning needs.
Regular session times are recommended for consistent progress.
3. Pricing and Payment
Single Session: $65 CAD per hour.
5-Session Pack: $300 CAD ($60/hr, 8% savings).
10-Session Pack: $550 CAD ($55/hr, 15% savings).
Session packs are valid for 12 months from the date of purchase.
Payment is due before the session or upon purchasing a session pack.
Prices are subject to change with reasonable notice.
4. Cancellation and Rescheduling
24-Hour Notice: Sessions may be cancelled or rescheduled with at least 24 hours' notice at no charge.
Late Cancellation: Cancellations with less than 24 hours' notice may be counted as a completed session.
No-Shows: If a student does not attend a scheduled session without prior notice, the session will be counted as completed.
Tutor Cancellation: If the tutor needs to cancel, the session will be rescheduled at no additional cost.
5. Refund Policy
Unused sessions from a session pack may be refunded on a pro-rated basis within 30 days of purchase.
Individual sessions that have been completed are non-refundable.
Students should be on time and prepared for each session.
A quiet, distraction-free environment is expected during online sessions.
Students should have required materials (textbook, calculator, notebook) ready.
Respectful communication is expected at all times.
7. Intellectual Property
All materials provided during tutoring sessions (worksheets, notes, practice problems, session recordings) are the intellectual property of KonceptMasters and are provided for the student's personal educational use only. Materials may not be redistributed, sold, or shared publicly without written permission.
8. Limitation of Liability
KonceptMasters provides tutoring support to supplement a student's education. We do not guarantee specific grades, test scores, or academic outcomes. Results depend on individual effort, attendance, and engagement.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.
11. Contact
For questions about these terms, please contact us at: